From: Mike and Cathy Knight
Location: Austin, TX
Dear Friend,
We’ve been selling online since 2005 —Everything from a toy drop-shipping site started 20 years ago (and still going), an Amazon FBA business, an ebook teaching how to style girls hair, and activity sets for brides to keep kids busy at a wedding reception instead of poking at the wedding cake and sliding on the dance floor.
But two problems have been a "thorn in our side"...
1. Abandoned Carts
2. The Need for 24/7 Customer Service
Then we discovered something that changed everything...
Before I share what worked, let’s quickly look at the 4 most common solutions businesses try to avoid abandoned carts and help website visitors around the clock — and why they often fall flat.
1. Abandoned Cart Emails & Texts
Email open rates are way down, and texting too early drives people away. Worse? Most visitors don’t leave contact info — so when they leave, they’re gone for good.
2. Exit Pops with Strings Attached
Popups offering a discount just as someone is about to leave a website from a computer. Great idea but most websites ruin it by requiring an email or phone number for the code - let's be honest - that feels spammy.
Imagine a store clerk offering you a coupon only if you give them your phone number and email address first.
Not a great experience, right?
(Quick Tip: If you use an exit pop, just show the discount — don’t make visitors jump through hoops to get it!)
But, the biggest issue with most Exit Pops is that your visitor may have had a quick question - which is why they were leaving in the first place!
3. AI Chatbots
Sure, AI sounds great. 🤖 But, they’re robotic, have zero personality, need constant training, and often give incorrect answers. They can also slow down your site — and start at about $50/month (If you want to do the hard work of training and setting them up) and can cost up to $1200/month for hosting!
And, forget about hiring a company to design them unless you are willing to fork over $2,500 (bare minimum) and that does NOT cover the $500+/MONTHLY hosing fee!
4. Live Chat
We tested live chat 💬 on our website during a busy season with a trusted 🇺🇸 U.S.-based team and in two words it was a complete TRAIN WRECK!
What was the problem? Let just say there were many issues!
Let's start with sales - or should I say the LACK OF SALES!
We were able to connect $1,013.55 sales to the live chats - but that was a PALTRY SUM considering this was our busy season and we did almost $60K in sales while live chat was in place!
Second, it took an average of ⏱️ 48 seconds for live chat to reply when a visitor asked a question.
Yikes! That feels like an eternity online.
And, we also found live chat giving incorrect answers, annoying customers and 1 in 5 visitors left mid-chat⁉️
(They obviously were not being helped!)
Note: We are not hating on this company or the team - they did their best! But outsourced live chat is a recipe for failure out of the gate. With agents chatting on dozens of completely different websites at the same time... how are they to do a good job?
Can you believe we were quoted $1000/month 💰 if I wanted to keep the live chat on the website!?
We thought "There must be a better way!"
What you don't know about Cathy is that she is passionate about customer service. Her toy website had more than 2,500 reviews with a 4.8 star rating ⭐⭐⭐⭐⭐ (out of 5 stars) - she was not going to allow live chat ruin her excellent customer service rating!
So she decided to find something better.
One evening she was staying up late into the night, and found some software that could answers customers questions AND if customized correctly, could also help prevent abandoned carts! So she decided to combine these two technologies to make a custom chatbot that was truly helpful!
Honestly, we both were concerned because everybody hates exit pops and nobody wants to chat with a bot - but decided to put it to the test anyway!
After testing, tweaking, and tons of trial-and-error, she created a simple custom chatbot for her site — one that answered the top questions and gave a discount on the spot if someone tried to leave.
She named it “Lucky Duck.” And to our surprise, it worked... much better than we thought it would!
In just 2 weeks, the bot brought in 17 orders worth 🎉 $4,976.76 — almost 5X what live chat did with the same traffic at a fraction the cost!
And, the frosting on the cake - customers really seemed to like it. 😃
How do we know?
To start with - support emails 📧 dropped by 30%. What an unexpected benefit! 🚀
And, a whopping 17% of customers who were about the leave their shopping carts behind just had a simple question...
That Lucky Duck answered "on the spot" to save the sale! 💪
Looking at last year — our bot helped close 341 sales worth over 🎉 $23,200.06...
All automated and running in the background!
That was an increase in revenue of 10.49% 😃, not to mention the saved hours of customer service!
And, we were so impressed with our little chatbot, we bought a license to be able to help other online businesses too!
Now, just imagine what a chatbot like Lucky Duck could do for YOUR business.
(Obviously, your website is unique and your results may be different from ours - a bot could do better on your website than ours!)
That’s why we created The 24/7 Revenue Booster Bot — a done-for-you, brand-friendly chatbot that helps you stop abandoned carts and convert more visitors automatically while saving you time and money on customer service!
How does it work? EASY!
You give us your top asked questions and a unique discount code that only your chatbot can offer — we do the rest.
Once you approve everything - we send you a simple script to copy and paste on your site - which takes about 5 minutes! That’s it.
Click the green button below to get started!
Thank you for your time! We look forward to helping you put a bot to work for your business!